Frequently Asked Questions

About purchasing and subscribing, your plans, your account, and the content of Signos de Ifá.

Buy and subscribe from the web

Can I subscribe from the web?

Yes. At signosifa.com/precios you choose your plan, log in with your app account, and pay. Your plan is activated in the app automatically.

Is it cheaper than in the app?

Yes. By subscribing directly on the web you pay 10 % less than in the stores, because we save their commission and pass it on to you.

Is it safe to pay here?

Yes. Payment is handled by Stripe (it may appear as «Link» on your statement), one of the most widely used payment providers in the world. We do not store or see your card details. VAT is included in the price you see.

Why does it ask me to log in before paying?

To link the subscription to your account and have it activate automatically in the app. It is the same account you use (or will use) in Signos de Ifá; if you do not have one yet, you can create one in a moment.

I already paid on the web. How do I see it in the app?

Open Signos de Ifá with the same account you used to pay, and your plan will appear. If you do not see it right away, log out and log back in, or close the app completely and open it again.

How do I cancel my web subscription?

You can cancel at any time, with no commitment, from the subscription management portal (you will find the link in the confirmation email for your purchase and in your account), or by writing to us at hola@signosifa.com.

When canceling:

  • You stop paying: you will not be charged for the next renewal.
  • You keep access until the end of the period you have already paid for (it does not cut off instantly).
  • Cancellation stops future renewals, but does not refund the current period (see «Can I request a refund?»).

Your subscription renews automatically for the same amount until you cancel it. If the price changes, we will notify you before it is applied.

Can I request a refund?

By subscribing from our web you agree to start using the service immediately and, because it is digital content with immediate access, you waive the 14-day right of withdrawal (art. 103.a of Royal Legislative Decree 1/2007). For that reason, once the subscription is activated, no refunds are issued for amounts already charged simply because you changed your mind.

You can cancel whenever you want so you are not charged again, and you will keep access until the end of the period you have already paid for.

Payments are handled by Stripe (through Link), which acts as the seller. If there was an error —a duplicate charge, a technical problem, or the service does not work as described— write to us at hola@signosifa.com or contact Link payment support from the email of your purchase: we will review it and, if applicable, the amount will be refunded to the same payment method.

I bought through a seller’s link; do I pay the same?

Yes, exactly the same price. The seller’s link only serves for that person to receive their commission; nothing changes for you.

Plans

The plans are cumulative: each one includes everything from the previous one.

What plans are there?
  • Ifá (free): the 256 signs in their basic version, in Spanish and English, with search, prayers, and sayings.
  • Ifá+: all the extended content of each sign (full patakís, translations, works, ewe…), the Ọ̀pẹ̀lẹ̀ Emulator and “Ifá of Today” (your daily training).
  • Ifá Pro: everything in Ifá+ plus the Consultation of Ifá (full interpretation of the osode) and the Consultation Journal. It is the babalawo’s plan.
  • Ifá Studio: everything above plus Akín Ifá (Ifá student with AI), Learn Yoruba Religion (interactive school), and the Godchildren Planner.
How do I cancel if I subscribed in a store (App Store / Google Play)?

From the store itself: App Store (iPhone Settings → your name → Subscriptions) or Google Play (Play Store → Payments and subscriptions). You keep access until the paid period ends.

Account and access

I bought the app a long time ago; do I have to pay again?

No. If you bought Signos de Ifá before, your Ifá+ is yours for life, free. Open it and go to Settings → Log in; if it does not appear, use “Recover your access” with the same email you used to buy it. It activates on its own. If you bought with another email, use that one in “Recover your access”.

I signed in with Apple and a strange email appears (…@privaterelay.appleid.com). Is that wrong?

No, that is normal: it is Apple’s “Hide My Email” option. To sign in, always use “Continue with Apple” (do not type the email manually) with your usual Apple ID, and you will enter your same account.

I can’t see my plan / I logged in and I’m still on the free version.

Log out and log back in with the same method you used to register; if necessary, close the app completely and open it again (when it starts up, it reads your plan again). If you bought before, look at “Recover your access”.

I changed phones / reinstalled the app. Do I lose my progress or my plan?

No, if you log in with your account. Your plan, your Ifá+, and your mastery of each sign are saved in your account, not on the phone.

How do I delete my account?

In the app, under Settings → Delete my account. It is permanent.

Akín, Learn, and Schedule (Studio)

What is Akín?

An Ifá student with AI whom you can ask anything about Ifá. Designed to study and clear up doubts, with respect for tradition: it does not replace a babalawo nor does it teach sacrifices. Available in the Studio plan.

What is “Learn Yoruba Religion”?

An interactive school within the app to study step by step. Studio plan.

What is the Godchildren Agenda for?

So that the babalawo can keep the record of his godchildren and consultations, organized and saved in his account. Studio plan.

Content and language

Is it in English?

Yes. With the ES / EN button you change language; the 256 signs are in both, even in the free version.

Credits

What are the credits?

They are used to unlock specific things within the app without having a higher plan. You can earn them and also buy them.

Support

I have a problem that is not here.

Write to us at hola@signosifa.com and we will help you.

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